Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
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Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
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Alana Valino Solis
Feb 26, 20233 min read
Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
12 views0 comments
Alana Valino Solis
Dec 4, 20223 min read
Are you clocked in? Or dialed in?
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Alana Valino Solis
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Coolant Exchange Season Is Upon Us
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Alana Valino Solis
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Pump the Brakes!
How to sell specific services in a low-maintenance world. Today, the brake fluid. One of the most under-recommended fluids out there....
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Alana Valino Solis
Nov 13, 20225 min read
Tire Season is not about tires! It is all about Retention!!
Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...
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Alana Valino Solis
Nov 6, 20226 min read
Under-Promise, Over-Deliver
We are constantly pressured to do it faster in the automotive arena. Which can sometimes lead us into deep water if we do not watch what...
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Alana Valino Solis
Oct 30, 20229 min read
Brace Yourself! That will cost EXTRA!
Today’s topic was requested by one of our readers! Congratulations on winning an hour of coaching with me! I can’t wait to meet you in...
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Alana Valino Solis
Oct 23, 20229 min read
"Please Hold"
Telephone skills. The dos and don'ts that will take your customer service skills to a whole 'nutha level! By special request: This blog...
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Alana Valino Solis
Oct 16, 20226 min read
Explosive Habit # 10: How To Become a 6-Figure Gold Standard Service Advisor!
This is the last in the series of Explosive Habits: How to become a 6 figure advisor. If you have not read the previous habits please...
22 views0 comments
Alana Valino Solis
Oct 9, 20223 min read
Explosive Habits #8 and 9: How To Become a 6-Figure Gold Standard Service Advisor!
If this is your first read, please visit habits 1-7 as all the habits tie together. Stemming from the last habit, Empathy, we will open...
13 views0 comments
Alana Valino Solis
Oct 2, 20227 min read
Explosive Habits # 6 and #7: How To Become a 6-Figure Gold Standard Service Advisor!
If this is your first read, please read habits 1-5 before reading this section. Habit #6. Stay positive…ALWAYS On the habit of...
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Alana Valino Solis
Sep 25, 20225 min read
Explosive Habit #4 and #5: How To Become a 6-Figure Gold Standard Service Advisor!
If you have not had a chance to read habits 1-3 please do so now before moving on to habits 4 and 5. These are shorter so I have put...
17 views0 comments
Alana Valino Solis
Sep 18, 20224 min read
Explosive Habit #3: How To Become a 6-Figure Gold Standard Service Advisor!
Hi again, if you are just getting into our blog, please read habits 1 and 2 from the last two weeks before proceeding with this week's...
22 views0 comments
Alana Valino Solis
Sep 11, 20224 min read
Explosive Habit #2: How To Become a 6-Figure Gold Standard Service Advisor!
If you did not catch last week's blog habit #1 please read that first. These habits form a complete list for your service advising...
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Alana Valino Solis
Sep 4, 202211 min read
Become a Gold Standard Advisor: Explosive Habits That Will Take You To The Next Level!
The 6-Figure Service Advisor: 10 Explosive Habits to Turn You Into a Service Advisor All-Star! This blog series will release one or two...
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Alana Valino Solis
Aug 28, 20227 min read
Would You Like an Apple Pie With That?
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Alana Valino Solis
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What Waitressing Taught Me About Service Advising
When I was younger, I thought I was going to be a marine biologist. When I figured out how much that was paying yearly, I quickly had to...
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Alana Valino Solis
Aug 14, 20225 min read
This Is Your Customer Talking!
The Lost Art of Small Talk I recently had a comment on my blog on how a customer felt after picking up his vehicle, and I felt his...
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Alana Valino Solis
Aug 7, 20226 min read
How Well Does Your Service Department Support Sales?
The "Wheel of Profit" is a self-propagating machine if it is well maintained and focused in the right direction. Let's look at the entire...
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Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
Are you clocked in? Or dialed in?
Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...
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