Managing challenging phone calls is an essential skill for those working in a Business Development Center (BDC). The BDC staff often...

Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!

Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...

Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...

Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...

How to sell specific services in a low-maintenance world. Today, the brake fluid. One of the most under-recommended fluids out there....

Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...

We are constantly pressured to do it faster in the automotive arena. Which can sometimes lead us into deep water if we do not watch what...

Today’s topic was requested by one of our readers! Congratulations on winning an hour of coaching with me! I can’t wait to meet you in...

Telephone skills. The dos and don'ts that will take your customer service skills to a whole 'nutha level! By special request: This blog...

This is the last in the series of Explosive Habits: How to become a 6 figure advisor. If you have not read the previous habits please...

If this is your first read, please visit habits 1-7 as all the habits tie together. Stemming from the last habit, Empathy, we will open...

If this is your first read, please read habits 1-5 before reading this section. Habit #6. Stay positive…ALWAYS On the habit of...

If you have not had a chance to read habits 1-3 please do so now before moving on to habits 4 and 5. These are shorter so I have put...

Hi again, if you are just getting into our blog, please read habits 1 and 2 from the last two weeks before proceeding with this week's...

If you did not catch last week's blog habit #1 please read that first. These habits form a complete list for your service advising...

The 6-Figure Service Advisor: 10 Explosive Habits to Turn You Into a Service Advisor All-Star! This blog series will release one or two...

How McDonald's taught me some of the best tools I still use in the service drive-thru. When I was old enough to work, I applied at many...

When I was younger, I thought I was going to be a marine biologist. When I figured out how much that was paying yearly, I quickly had to...

The Lost Art of Small Talk I recently had a comment on my blog on how a customer felt after picking up his vehicle, and I felt his...