Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!

Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...

The Lost Art of Small Talk I recently had a comment on my blog on how a customer felt after picking up his vehicle, and I felt his...

Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...

The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...

We have all had them. Days that just seem to bring you every single problem that can happen. As advisors what do you do to put out your...

The key to managing the unmanageable customer is learning to manage yourself. This is a phrase said whenever we feel a person does not...

First Impressions in the Service Lane -Gone in 30 seconds

Selling automotive service ethically