top of page
Gold Standard Service Training Inc,
-
Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
Now available on Amazon!
This Is Your Customer Talking!
The Lost Art of Small Talk I recently had a comment on my blog on how a customer felt after picking up his vehicle, and I felt his...
Alana Valino Solis
Aug 14, 20225 min read
17 views
0 comments
Who Is Driving The Bus?
Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...
Alana Valino Solis
Jul 31, 20228 min read
20 views
0 comments
I was fired before I was hired!
The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...
Alana Valino Solis
Jul 10, 202210 min read
31 views
0 comments
Stop Lighting Your Own Dumpster Fire!
We have all had them. Days that just seem to bring you every single problem that can happen. As advisors what do you do to put out your...
Alana Valino Solis
Jun 21, 20225 min read
36 views
0 comments
Gone in 60 Seconds
First Impressions in the Service Lane -Gone in 30 seconds
Alana Valino Solis
Jun 1, 20227 min read
17 views
0 comments
Ethically Selling Service
Selling automotive service ethically
Alana Valino Solis
Jun 1, 20225 min read
23 views
0 comments
Mastering Tough Phone Calls: A BDC Employee's Essential Guide to Success
Managing challenging phone calls is an essential skill for those working in a Business Development Center (BDC). The BDC staff often...
Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
bottom of page