first impressions

Aug 14, 20225 min read

This Is Your Customer Talking!

The Lost Art of Small Talk I recently had a comment on my blog on how a customer felt after picking up his vehicle, and I felt his...

Jul 31, 20228 min read

Who Is Driving The Bus?

Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...

Jul 10, 202210 min read

I was fired before I was hired!

The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...

Jun 21, 20225 min read

Stop Lighting Your Own Dumpster Fire!

We have all had them. Days that just seem to bring you every single problem that can happen. As advisors what do you do to put out your...

Jun 1, 20227 min read

Gone in 60 Seconds

First Impressions in the Service Lane -Gone in 30 seconds

Jun 1, 20225 min read

Ethically Selling Service

Selling automotive service ethically

Internal Conflict Resolution: Facing a Natural Disaster!

Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!

Why you lose your best people!

Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...

Are you clocked in? Or dialed in?

Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...