Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
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Gold Standard Service Training Inc,
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Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
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Alana Valino Solis
Dec 4, 20223 min read
Are you clocked in? Or dialed in?
Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...
11 views0 comments
Alana Valino Solis
Nov 27, 20223 min read
Coolant Exchange Season Is Upon Us
Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...
38 views0 comments
Alana Valino Solis
Nov 13, 20225 min read
Tire Season is not about tires! It is all about Retention!!
Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...
24 views0 comments
Alana Valino Solis
Sep 4, 202211 min read
Become a Gold Standard Advisor: Explosive Habits That Will Take You To The Next Level!
The 6-Figure Service Advisor: 10 Explosive Habits to Turn You Into a Service Advisor All-Star! This blog series will release one or two...
17 views0 comments
Alana Valino Solis
Aug 14, 20225 min read
This Is Your Customer Talking!
The Lost Art of Small Talk I recently had a comment on my blog on how a customer felt after picking up his vehicle, and I felt his...
17 views0 comments
Alana Valino Solis
Aug 7, 20226 min read
How Well Does Your Service Department Support Sales?
The "Wheel of Profit" is a self-propagating machine if it is well maintained and focused in the right direction. Let's look at the entire...
13 views0 comments
Alana Valino Solis
Jul 31, 20228 min read
Who Is Driving The Bus?
Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...
20 views0 comments
Alana Valino Solis
Jul 10, 202210 min read
I was fired before I was hired!
The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...
31 views0 comments
Alana Valino Solis
Jun 1, 20226 min read
What An Idiot!
The key to managing the unmanageable customer is learning to manage yourself. This is a phrase said whenever we feel a person does not...
29 views0 comments
Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
Are you clocked in? Or dialed in?
Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...
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