Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!

Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...

Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...

Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...

The 6-Figure Service Advisor: 10 Explosive Habits to Turn You Into a Service Advisor All-Star! This blog series will release one or two...

The Lost Art of Small Talk I recently had a comment on my blog on how a customer felt after picking up his vehicle, and I felt his...

The "Wheel of Profit" is a self-propagating machine if it is well maintained and focused in the right direction. Let's look at the entire...

Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...

The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...

The key to managing the unmanageable customer is learning to manage yourself. This is a phrase said whenever we feel a person does not...