sales and service

Nov 27, 20223 min read

Coolant Exchange Season Is Upon Us

Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...

Nov 13, 20225 min read

Tire Season is not about tires! It is all about Retention!!

Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...

Sep 4, 202211 min read

Become a Gold Standard Advisor: Explosive Habits That Will Take You To The Next Level!

The 6-Figure Service Advisor: 10 Explosive Habits to Turn You Into a Service Advisor All-Star! This blog series will release one or two...

Aug 7, 20226 min read

How Well Does Your Service Department Support Sales?

The "Wheel of Profit" is a self-propagating machine if it is well maintained and focused in the right direction. Let's look at the entire...

Internal Conflict Resolution: Facing a Natural Disaster!

Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!

Why you lose your best people!

Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...

Are you clocked in? Or dialed in?

Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...