Are you clocked in? Or dialed in?
Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...
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Gold Standard Service Training Inc,
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Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
Now available on Amazon!
Alana Valino Solis
Nov 27, 20223 min read
Coolant Exchange Season Is Upon Us
Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...
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Alana Valino Solis
Nov 13, 20225 min read
Tire Season is not about tires! It is all about Retention!!
Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...
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Alana Valino Solis
Sep 18, 20224 min read
Explosive Habit #3: How To Become a 6-Figure Gold Standard Service Advisor!
Hi again, if you are just getting into our blog, please read habits 1 and 2 from the last two weeks before proceeding with this week's...
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Alana Valino Solis
Sep 11, 20224 min read
Explosive Habit #2: How To Become a 6-Figure Gold Standard Service Advisor!
If you did not catch last week's blog habit #1 please read that first. These habits form a complete list for your service advising...
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Alana Valino Solis
Sep 4, 202211 min read
Become a Gold Standard Advisor: Explosive Habits That Will Take You To The Next Level!
The 6-Figure Service Advisor: 10 Explosive Habits to Turn You Into a Service Advisor All-Star! This blog series will release one or two...
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Alana Valino Solis
Aug 14, 20225 min read
This Is Your Customer Talking!
The Lost Art of Small Talk I recently had a comment on my blog on how a customer felt after picking up his vehicle, and I felt his...
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Alana Valino Solis
Aug 7, 20226 min read
How Well Does Your Service Department Support Sales?
The "Wheel of Profit" is a self-propagating machine if it is well maintained and focused in the right direction. Let's look at the entire...
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Alana Valino Solis
Jul 31, 20228 min read
Who Is Driving The Bus?
Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...
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Alana Valino Solis
Jul 10, 202210 min read
I was fired before I was hired!
The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...
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Alana Valino Solis
Jun 21, 20225 min read
Stop Lighting Your Own Dumpster Fire!
We have all had them. Days that just seem to bring you every single problem that can happen. As advisors what do you do to put out your...
36 views0 comments
Alana Valino Solis
Jun 1, 202210 min read
Humble Beginnings of a Service Professional
Welcome to Gold Standard Service Training Inc. For my first blog post, I just wanted to introduce myself and explain WHY you should be...
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Alana Valino Solis
Jun 1, 20227 min read
Gone in 60 Seconds
First Impressions in the Service Lane -Gone in 30 seconds
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Alana Valino Solis
Jun 1, 20225 min read
Ethically Selling Service
Selling automotive service ethically
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Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
Are you clocked in? Or dialed in?
Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...
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