Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!

Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...

Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...

Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...

Hi again, if you are just getting into our blog, please read habits 1 and 2 from the last two weeks before proceeding with this week's...

If you did not catch last week's blog habit #1 please read that first. These habits form a complete list for your service advising...

The 6-Figure Service Advisor: 10 Explosive Habits to Turn You Into a Service Advisor All-Star! This blog series will release one or two...

The Lost Art of Small Talk I recently had a comment on my blog on how a customer felt after picking up his vehicle, and I felt his...

The "Wheel of Profit" is a self-propagating machine if it is well maintained and focused in the right direction. Let's look at the entire...

Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...

The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...

We have all had them. Days that just seem to bring you every single problem that can happen. As advisors what do you do to put out your...

Welcome to Gold Standard Service Training Inc. For my first blog post, I just wanted to introduce myself and explain WHY you should be...

First Impressions in the Service Lane -Gone in 30 seconds

Selling automotive service ethically