Who Is Driving The Bus?
Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...
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Gold Standard Service Training Inc,
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Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
Now available on Amazon!
Alana Valino Solis
Jul 24, 20225 min read
The Customer Satisfaction Survey
A huge bone of contention for many. And for a large majority, it is also part of the main reason for quitting this job altogether....
43 views0 comments
Alana Valino Solis
Jul 20, 20223 min read
This One Is For The BDC!
Helping make the cash-out process as smooth as possible. Where would we, as advisors, be without a stellar BDC? In the mental ward...
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Alana Valino Solis
Jul 17, 20229 min read
The Fellowship of the Drive-Thru
Episode 2 of the Relationship Corner As much as we need to have cohesion and a team environment in the drive-thru, the nature of our pay...
20 views0 comments
Alana Valino Solis
Jul 10, 202210 min read
I was fired before I was hired!
The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...
31 views0 comments
Alana Valino Solis
Jul 1, 202210 min read
Parts and Service: Get Ready for a Throwdown?
Building a strong bond between parts and service is vital for your dealership.
44 views0 comments
Alana Valino Solis
Jun 21, 20225 min read
Stop Lighting Your Own Dumpster Fire!
We have all had them. Days that just seem to bring you every single problem that can happen. As advisors what do you do to put out your...
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Alana Valino Solis
Jun 1, 202210 min read
Humble Beginnings of a Service Professional
Welcome to Gold Standard Service Training Inc. For my first blog post, I just wanted to introduce myself and explain WHY you should be...
49 views0 comments
Alana Valino Solis
Jun 1, 20226 min read
What An Idiot!
The key to managing the unmanageable customer is learning to manage yourself. This is a phrase said whenever we feel a person does not...
29 views0 comments
Alana Valino Solis
Jun 1, 20227 min read
Gone in 60 Seconds
First Impressions in the Service Lane -Gone in 30 seconds
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Alana Valino Solis
Jun 1, 20225 min read
Ethically Selling Service
Selling automotive service ethically
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Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
Are you clocked in? Or dialed in?
Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...
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