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Gold Standard Service Training Inc,
-
Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
Now available on Amazon!
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![Internal Conflict Resolution: Facing a Natural Disaster!](https://static.wixstatic.com/media/11062b_3445081e3e064175920463ea0f2a0c74~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_3445081e3e064175920463ea0f2a0c74~mv2.webp)
Alana Valino Solis
Feb 4, 20246 min read
Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
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![](https://static.wixstatic.com/media/b83e82a667b64fbf97e52a0ed6830450.jpg/v1/fill/w_250,h_250,fp_0.50_0.50,q_30,blur_30,enc_auto/b83e82a667b64fbf97e52a0ed6830450.webp)
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Alana Valino Solis
Nov 27, 20223 min read
Coolant Exchange Season Is Upon Us
Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...
39 views0 comments
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![Explosive Habit #2: How To Become a 6-Figure Gold Standard Service Advisor!](https://static.wixstatic.com/media/8bbe33f6e8fb4c71801225f8f812eede.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/8bbe33f6e8fb4c71801225f8f812eede.webp)
Alana Valino Solis
Sep 11, 20224 min read
Explosive Habit #2: How To Become a 6-Figure Gold Standard Service Advisor!
If you did not catch last week's blog habit #1 please read that first. These habits form a complete list for your service advising...
14 views0 comments
![](https://static.wixstatic.com/media/11062b_98a8ae0e93f14b5c89516ed1ddbce5ed~mv2.jpg/v1/fill/w_250,h_250,fp_0.50_0.50,q_30,blur_30,enc_auto/11062b_98a8ae0e93f14b5c89516ed1ddbce5ed~mv2.webp)
![Become a Gold Standard Advisor: Explosive Habits That Will Take You To The Next Level!](https://static.wixstatic.com/media/11062b_98a8ae0e93f14b5c89516ed1ddbce5ed~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_98a8ae0e93f14b5c89516ed1ddbce5ed~mv2.webp)
Alana Valino Solis
Sep 4, 202211 min read
Become a Gold Standard Advisor: Explosive Habits That Will Take You To The Next Level!
The 6-Figure Service Advisor: 10 Explosive Habits to Turn You Into a Service Advisor All-Star! This blog series will release one or two...
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![Would You Like an Apple Pie With That?](https://static.wixstatic.com/media/11062b_795d46b266424e1f9be6ff334299d2bc~mv2.jpeg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_795d46b266424e1f9be6ff334299d2bc~mv2.webp)
Alana Valino Solis
Aug 28, 20227 min read
Would You Like an Apple Pie With That?
How McDonald's taught me some of the best tools I still use in the service drive-thru. When I was old enough to work, I applied at many...
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![Who Is Driving The Bus?](https://static.wixstatic.com/media/11062b_04d74eb784d0496ba791b83886fa1952~mv2.jpeg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_04d74eb784d0496ba791b83886fa1952~mv2.webp)
Alana Valino Solis
Jul 31, 20228 min read
Who Is Driving The Bus?
Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...
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![I was fired before I was hired!](https://static.wixstatic.com/media/11062b_91c68fe6b7964e16a7e1aa9a22f5ab5b~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_91c68fe6b7964e16a7e1aa9a22f5ab5b~mv2.webp)
Alana Valino Solis
Jul 10, 202210 min read
I was fired before I was hired!
The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...
31 views0 comments
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![Parts and Service: Get Ready for a Throwdown?](https://static.wixstatic.com/media/cb876229ff694470b7716bca2e9b85a0.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/cb876229ff694470b7716bca2e9b85a0.webp)
Alana Valino Solis
Jul 1, 202210 min read
Parts and Service: Get Ready for a Throwdown?
Building a strong bond between parts and service is vital for your dealership.
44 views0 comments
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![Humble Beginnings of a Service Professional](https://static.wixstatic.com/media/ad058d_60077b671a3041109cf7586e30c0a0b6~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/ad058d_60077b671a3041109cf7586e30c0a0b6~mv2.webp)
Alana Valino Solis
Jun 1, 202210 min read
Humble Beginnings of a Service Professional
Welcome to Gold Standard Service Training Inc. For my first blog post, I just wanted to introduce myself and explain WHY you should be...
49 views0 comments
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![Gone in 60 Seconds](https://static.wixstatic.com/media/11062b_d206213126364197820ea9e4e2a0e894~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_d206213126364197820ea9e4e2a0e894~mv2.webp)
Alana Valino Solis
Jun 1, 20227 min read
Gone in 60 Seconds
First Impressions in the Service Lane -Gone in 30 seconds
13 views0 comments
![](https://static.wixstatic.com/media/11062b_c405ee4134aa47d49985acb43f8c7eb7~mv2.jpg/v1/fill/w_250,h_250,fp_0.50_0.50,q_30,blur_30,enc_auto/11062b_c405ee4134aa47d49985acb43f8c7eb7~mv2.webp)
![Ethically Selling Service](https://static.wixstatic.com/media/11062b_c405ee4134aa47d49985acb43f8c7eb7~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_c405ee4134aa47d49985acb43f8c7eb7~mv2.webp)
Alana Valino Solis
Jun 1, 20225 min read
Ethically Selling Service
Selling automotive service ethically
23 views0 comments
![](https://static.wixstatic.com/media/11062b_3445081e3e064175920463ea0f2a0c74~mv2.jpg/v1/fill/w_250,h_250,fp_0.50_0.50,q_30,blur_30,enc_auto/11062b_3445081e3e064175920463ea0f2a0c74~mv2.webp)
![Internal Conflict Resolution: Facing a Natural Disaster!](https://static.wixstatic.com/media/11062b_3445081e3e064175920463ea0f2a0c74~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_3445081e3e064175920463ea0f2a0c74~mv2.webp)
Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
![](https://static.wixstatic.com/media/11062b_bdf0647cb63d43f0bf3f564fe6ffe8c5~mv2.jpg/v1/fill/w_250,h_250,fp_0.50_0.50,q_30,blur_30,enc_auto/11062b_bdf0647cb63d43f0bf3f564fe6ffe8c5~mv2.webp)
![Why you lose your best people!](https://static.wixstatic.com/media/11062b_bdf0647cb63d43f0bf3f564fe6ffe8c5~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_bdf0647cb63d43f0bf3f564fe6ffe8c5~mv2.webp)
Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
![](https://static.wixstatic.com/media/11062b_b8e75213b44c485f81fd5740a917890a~mv2_d_5184_3456_s_4_2.jpg/v1/fill/w_250,h_250,fp_0.50_0.50,q_30,blur_30,enc_auto/11062b_b8e75213b44c485f81fd5740a917890a~mv2_d_5184_3456_s_4_2.webp)
![Are you clocked in? Or dialed in?](https://static.wixstatic.com/media/11062b_b8e75213b44c485f81fd5740a917890a~mv2_d_5184_3456_s_4_2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/11062b_b8e75213b44c485f81fd5740a917890a~mv2_d_5184_3456_s_4_2.webp)
Are you clocked in? Or dialed in?
Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...
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