Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
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Gold Standard Service Training Inc,
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Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
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Alana Valino Solis
Nov 27, 20223 min read
Coolant Exchange Season Is Upon Us
Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...
38 views0 comments
Alana Valino Solis
Nov 13, 20225 min read
Tire Season is not about tires! It is all about Retention!!
Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...
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Alana Valino Solis
Nov 6, 20226 min read
Under-Promise, Over-Deliver
We are constantly pressured to do it faster in the automotive arena. Which can sometimes lead us into deep water if we do not watch what...
22 views0 comments
Alana Valino Solis
Sep 18, 20224 min read
Explosive Habit #3: How To Become a 6-Figure Gold Standard Service Advisor!
Hi again, if you are just getting into our blog, please read habits 1 and 2 from the last two weeks before proceeding with this week's...
22 views0 comments
Alana Valino Solis
Sep 11, 20224 min read
Explosive Habit #2: How To Become a 6-Figure Gold Standard Service Advisor!
If you did not catch last week's blog habit #1 please read that first. These habits form a complete list for your service advising...
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Alana Valino Solis
Aug 28, 20227 min read
Would You Like an Apple Pie With That?
How McDonald's taught me some of the best tools I still use in the service drive-thru. When I was old enough to work, I applied at many...
15 views0 comments
Alana Valino Solis
Aug 20, 20225 min read
What Waitressing Taught Me About Service Advising
When I was younger, I thought I was going to be a marine biologist. When I figured out how much that was paying yearly, I quickly had to...
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Alana Valino Solis
Jul 31, 20228 min read
Who Is Driving The Bus?
Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...
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Alana Valino Solis
Jul 10, 202210 min read
I was fired before I was hired!
The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...
31 views0 comments
Alana Valino Solis
Jul 1, 202210 min read
Parts and Service: Get Ready for a Throwdown?
Building a strong bond between parts and service is vital for your dealership.
44 views0 comments
Alana Valino Solis
Jun 1, 202210 min read
Humble Beginnings of a Service Professional
Welcome to Gold Standard Service Training Inc. For my first blog post, I just wanted to introduce myself and explain WHY you should be...
49 views0 comments
Alana Valino Solis
Jun 1, 20226 min read
What An Idiot!
The key to managing the unmanageable customer is learning to manage yourself. This is a phrase said whenever we feel a person does not...
29 views0 comments
Alana Valino Solis
Jun 1, 20227 min read
Gone in 60 Seconds
First Impressions in the Service Lane -Gone in 30 seconds
13 views0 comments
Alana Valino Solis
Jun 1, 20225 min read
Ethically Selling Service
Selling automotive service ethically
21 views0 comments
Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
Are you clocked in? Or dialed in?
Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...
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