Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!

Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...

Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...

We are constantly pressured to do it faster in the automotive arena. Which can sometimes lead us into deep water if we do not watch what...

Hi again, if you are just getting into our blog, please read habits 1 and 2 from the last two weeks before proceeding with this week's...

If you did not catch last week's blog habit #1 please read that first. These habits form a complete list for your service advising...

How McDonald's taught me some of the best tools I still use in the service drive-thru. When I was old enough to work, I applied at many...

When I was younger, I thought I was going to be a marine biologist. When I figured out how much that was paying yearly, I quickly had to...

Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...

The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...

Building a strong bond between parts and service is vital for your dealership.

Welcome to Gold Standard Service Training Inc. For my first blog post, I just wanted to introduce myself and explain WHY you should be...

The key to managing the unmanageable customer is learning to manage yourself. This is a phrase said whenever we feel a person does not...

First Impressions in the Service Lane -Gone in 30 seconds

Selling automotive service ethically