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Gold Standard Service Training Inc,
-
Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
Now available on Amazon!



Coolant Exchange Season Is Upon Us
Following the last post on brake fluid and why it is essential to change it, we will move on to the nature of coolant. Another essential...
Alana Valino Solis
Nov 27, 20223 min read
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Tire Season is not about tires! It is all about Retention!!
Now that we are in the throws of the winter tire season and all the problems it brings let's take a look at how we can mitigate them next...
Alana Valino Solis
Nov 13, 20225 min read
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Explosive Habit #3: How To Become a 6-Figure Gold Standard Service Advisor!
Hi again, if you are just getting into our blog, please read habits 1 and 2 from the last two weeks before proceeding with this week's...
Alana Valino Solis
Sep 18, 20224 min read
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Explosive Habit #2: How To Become a 6-Figure Gold Standard Service Advisor!
If you did not catch last week's blog habit #1 please read that first. These habits form a complete list for your service advising...
Alana Valino Solis
Sep 11, 20224 min read
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Become a Gold Standard Advisor: Explosive Habits That Will Take You To The Next Level!
The 6-Figure Service Advisor: 10 Explosive Habits to Turn You Into a Service Advisor All-Star! This blog series will release one or two...
Alana Valino Solis
Sep 4, 202211 min read
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Would You Like an Apple Pie With That?
How McDonald's taught me some of the best tools I still use in the service drive-thru. When I was old enough to work, I applied at many...
Alana Valino Solis
Aug 28, 20227 min read
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Who Is Driving The Bus?
Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...
Alana Valino Solis
Jul 31, 20228 min read
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Mastering Tough Phone Calls: A BDC Employee's Essential Guide to Success
Managing challenging phone calls is an essential skill for those working in a Business Development Center (BDC). The BDC staff often...


Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!


Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
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