Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!

We are constantly pressured to do it faster in the automotive arena. Which can sometimes lead us into deep water if we do not watch what...

Techs vs Advisors: The Relationship Corner: Episode 3 Do your techs and your advisors get along? Or, is one of them driving a bus and...

The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...

Building a strong bond between parts and service is vital for your dealership.

Welcome to Gold Standard Service Training Inc. For my first blog post, I just wanted to introduce myself and explain WHY you should be...

The key to managing the unmanageable customer is learning to manage yourself. This is a phrase said whenever we feel a person does not...

First Impressions in the Service Lane -Gone in 30 seconds

Selling automotive service ethically