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Gold Standard Service Training Inc,
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Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
Now available on Amazon!
Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
Alana Valino Solis
Feb 4, 20246 min read
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Under-Promise, Over-Deliver
We are constantly pressured to do it faster in the automotive arena. Which can sometimes lead us into deep water if we do not watch what...
Alana Valino Solis
Nov 7, 20226 min read
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I was fired before I was hired!
The Relationship Corner: Episode 1: I got fired before I was hired! We already know that the customer relationship is the most important...
Alana Valino Solis
Jul 10, 202210 min read
31 views
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What An Idiot!
The key to managing the unmanageable customer is learning to manage yourself. This is a phrase said whenever we feel a person does not...
Alana Valino Solis
Jun 1, 20226 min read
29 views
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Gone in 60 Seconds
First Impressions in the Service Lane -Gone in 30 seconds
Alana Valino Solis
Jun 1, 20227 min read
17 views
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Ethically Selling Service
Selling automotive service ethically
Alana Valino Solis
Jun 1, 20225 min read
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Mastering Tough Phone Calls: A BDC Employee's Essential Guide to Success
Managing challenging phone calls is an essential skill for those working in a Business Development Center (BDC). The BDC staff often...
Internal Conflict Resolution: Facing a Natural Disaster!
Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
Why you lose your best people!
Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
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