Alana Valino SolisJun 1, 20226 min readWhat An Idiot!The key to managing the unmanageable customer is learning to manage yourself. This is a phrase said whenever we feel a person does not...
Alana Valino SolisInternal Conflict Resolution: Facing a Natural Disaster!Internal conflict can feel like a natural disaster. Is also one of the biggest challenges you will face as a manager. Read on to see why!
Alana Valino SolisWhy you lose your best people!Managers... Calling all managers! This is not just for the automotive sector. Why do you, as a manager lose your best people? Is it, the...
Alana Valino SolisAre you clocked in? Or dialed in?Many different people are working in any service department at any given time. Let's look at just two. 1. Those who are clocking in and...