Gold Standard Service Training Inc,
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Bringing your culture to your people and your customers.
In Calgary, AB Canada
The Evolution of Automotive Service Series
Now available on Amazon!
Service Advisor Testimonials
When I first met Alana 12 years ago I knew right away that I wanted to work for her. At the time, I  working as a receptionist at a car dealership and she was opening a position for a junior service advisor. I jumped at the opportunity to work with her and I never regretted it for a moment. Alana has been the reason I succeeded as a service advisor for 11 years! She is an amazing mentor and teacher and I strongly recommend her to get you to be a top advisor where ever you go! She knows more than some of the technicians I’ve worked with! Later down the road, I had the opportunity to work with her again but this time as a fellow advisor, and the amount I learned just listening to her deal with customers was something I have never gotten working alongside any other advisor I’ve worked with! She knows her stuff like no one I’ve ever worked with! If you want to further your career this is the lady to get you there! ​               ~ Shirley A Grey Service Advisor
Customer Testimonials
Alana is the best! Always answers texts of phone calls right away. Answers all questions and offers great advice. Very knowledgeable and realistic. I really feel like I am getting the best advice for ME from her. She will go to bat for you and go the extra mile. Won't go to anyone else.
-K. Luttmerding ~ Customer
When Alana Valino was working at the Honda dealership we take our Hondas to for servicing I was so impressed with her attention to detail and keeping me informed with what to expect for time and costs for servicing. If the costs were higher than what we could afford at the time she would do her best to come up with an alternative plan for immediate needs, what could be deferred for future service or check in to see what the balance on our dealer rewards from past service appointments to help with costs. She is incredibly knowledgeable and patient when explaining services that need to be performed. I also greatly appreciated that she would advocate for us when she could. ~ A. Burton, Customer